Returns Policy

Can I cancel or return my order if I change my mind?

Because promotional merchandise is branded to your exact specifications, we can’t accept returns or cancellations once your order has gone into production. Please check your artwork proof carefully before you approve it.

What should I do if my order arrives damaged or with printing errors?

Please inspect your items as soon as they arrive. If something is faulty or doesn’t match your approved proof, send us a written Rejection Notice within 5 working days of delivery to [email protected], so we can look into it and put it right.

How do you handle faulty or incorrect items?

If we confirm a printing or manufacturing fault reported within the 5 days, we’ll arrange a replacement or credit your account, whichever suits you and your timescale best.